Privacy Policy

FitBoost Privacy Policy

Effective Date: 19th April 2025

1. Introduction

Welcome to FitBoost ("we", "us", "our"). We are a digital marketing agency registered in England, specialising in providing marketing services to gyms and fitness businesses. This Privacy Policy outlines how we collect, use, store, and share your personal data when you:

• Visit our website (www.fitboostmarketing.com)

• Interact with our marketing content (including free audits)

• Become or inquire about becoming a client

We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services, you agree to the practices described in this policy.

2. Data Controller

FitBoost Marketing Agency is the data controller responsible for your personal data.

Registered Address:

2A Prebend St, London N1 8PT, UK

Email: info@fitboostmarketing.com

Phone: 07441426037

3. Personal Data We Collect

We may collect and process the following categories of personal data:

a) Data You Provide to Us

• Full name, email, phone number, business name

• Information submitted via forms (e.g., for growth audits)

• Communication content (emails, phone calls, etc.)

• Information related to your business goals during onboarding

b) Automated Data (Usage Data)

When you use our website, we automatically collect:

• IP address

• Browser and device information

• Pages visited and referring URLs

• Date/time of visits and actions taken

c) Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, deliver targeted ads, and analyse site usage. For more details, see our Cookie Policy.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide and manage our services

• To respond to enquiries or requests

• To carry out free growth audits and consultations

• To improve and optimise our website and services

• To send marketing communications (with your consent, where required)

• To comply with legal obligations

• For fraud prevention, security and system diagnostics

5. Legal Basis for Processing

We process your data under the following legal bases:

• Consent – for example, when you opt in to marketing communications

• Contractual necessity – to fulfil agreements for services

• Legitimate interests – such as improving our services or marketing to existing clients

• Legal obligation – when processing is required by law

6. Sharing Your Data

We may share your personal data with:

• Service providers – e.g., CRM systems, email providers, analytics platforms

• Professional advisors – lawyers, accountants

• Legal authorities – where required by law

• Business partners – with your consent, for joint promotions or services

• Buyers/investors – in the event of a merger or acquisition

All third parties are contractually bound to protect your data.

7. International Data Transfers

Your data may be transferred outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.

8. Data Security

We use appropriate technical and organisational measures to protect your data, including:

• Data encryption

• Access controls

• Firewalls

• Regular security testing

However, no system is completely secure. Use of the internet is at your own risk.

9. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy. For example:

• Client records: retained during and after contracts for legal and operational reasons

• Marketing contact info: retained until you unsubscribe

• Financial data: retained in line with HMRC requirements

10. Your Data Protection Rights

You have the right to:

• Access your data

• Rectify inaccurate data

• Request deletion of your data

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent at any time

• Not be subject to automated decision-making without safeguards

To exercise these rights, contact us using the details in Section 2. Proof of identity may be required.

11. Cookies and Tracking Technologies

We use cookies and similar tools for functionality, analytics, and advertising. You can manage your preferences through our cookie banner or browser settings. For more details, please refer to our Cookie Policy.

12. Links to Third-Party Sites

Our website may contain links to other sites. We are not responsible for their content or privacy practices. Please review their policies before submitting personal data.

13. Children’s Privacy

Our website and services are not intended for children under 16. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us and we will delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website or by email. Please review this page periodically for the latest version.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact:

FitBoost Marketing

2A Prebend St, London N1 8PT, UK

Email: info@fitboostmarketing.com

Phone: 07441426037

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): www.ico.org.uk